How can I find the product I am looking for?
In our shop section you can find and view all the available products of our assortment.
If you are looking for a particular article, use the SEARCH tool at the top right. Enter one or more terms related to what you are looking for and confirm by clicking the magnifying glass. A list of products related to the typed word will appear.
Alternatively, you can browse freely within the shop by searching for products by category, price range and the latest arrivals.
Where can I find the information and the product data sheet?
Each article has a technical data sheet. By clicking on the image of the desired product, you will find a detailed description of the product and download the relevant data sheet.
Is there a limit to the amount of products I can purchase?
On our site there are no limits on quantity and amount, subject to availability of the item selected at the time of purchase. Once the product has been selected, you can select the quantity to add to the cart.
Can I cancel an order from the shopping cart?
Of course! To remove a product from your cart, click the X next to the unwanted product and the total of your order will be updated automatically.
Shipping costs for Italy and Europe amount to € 9.00 for standard service with delivery within 48/72 hours or alternatively € 17.00 for express service within 48 hours. Shipping is free for purchases in Italy over € 60.00 and in Europe for purchases over € 150.00.
For information and shipping costs outside of Europe, contact us using the contact form you will find on our website.
What are the delivery times?
We deliver in Italy within 48/72 hours
Europe Cee by 48/72
Europe extra Cee within 72 hours
Where do we deliver?
We deliver all over the world, according to the specific requests of our customers. For information and shipping costs outside of Europe, contact us using the contact form that you will find on our website.
How can I check the status of my order?
The shipment can be tracked at any time using the tracking number provided by the courier who will manage the shipment. The tracking number is communicated to the customer at the time of purchase
What happens if I am not present at the time of delivery?
If you are not present at the moment the shipment will go into storage and the courier will try again next business day delivery
Is it possible to make a return?
In case of valid reasons, the return of the shipment can be authorized. In this case, the refund will be made as soon as the shipment of the returned product has been received. For more information, contact our customer service using the appropriate contact form.
With which payment methods can I make my purchases?
On our site you can buy any type of credit card or your Paypal account.
Is it safe to use my credit card on jakowine.it?
On jakowine.it we use a guaranteed and protected payment system that guarantees the highest level of security for the protection of the information and data you provide during the transaction.
How can I request an invoice?
At the time of data entry, during the purchase process, you can enter the company data for the invoice request.
Do the prices include VAT?
All prices shown on our website include VAT
Is it possible to cancel or modify an order?
You can cancel or change an order by writing to firstname.lastname@example.org within 4 hours of placing the order. In the request for modification or cancellation, please indicate your order number and in the subject of the specific ORDER MODIFICATION / CANCELLATION and the order number.